Ensuring Quality Through On-Going Testing
Supporting our Executive Management Quality Policy is the development of our evaluation process for applicants, the
Core Assessment Series, designed specifically for AppleOne to facilitate the standardization of testing and interpretation of results throughout the nation. We utilize behavior based questions and interactive tests.
Our quality systems provides a means of checks and balances that is reviewed at the Corporate level twice a year, allowing us to pay special attention to customer complaints and identify any discernable trends. Solutions can then be developed and easily disseminated to the field. Furthermore, the training of our representatives has been standardized and is now documented. This ensures nationwide consistency in all of our training, standards and ability to run branch offices, increasing our level of efficiency.
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