This Customer Service/Data Entry Associate - Hamilton Position Features:
• Benefits
• Steady Day Shift, Monday to Friday
• Great Pay from $43K to $46K

We are looking for a dynamic and energetic Customer Service/Order Entry Representative to join our team on a full-time basis. The hours are 8:00am to 5:00pm, Monday to Friday. Benefits are provided after 6 months. This role also includes 10 vacation days per calendar year.

Key responsibilities:

Order Processing:
- Take customer orders over the phone, email, or online.
- Accurately input order details into the company's database, including customer information, product selection, quantity, and shipping address.
- Verify product availability and pricing.
- Process payments and handle payment processing issues.

Customer Service:
- Answer customer inquiries regarding order status, product information, pricing, and delivery options.
- Address customer concerns and resolve issues promptly.
- Provide product recommendations and assist with selecting appropriate items
Handle returns and exchanges

- Order Tracking and Follow-up:
- Monitor order status throughout the fulfillment process.
- Communicate order updates to customers, including any delays or changes.
- Follow up with customers regarding outstanding orders or missing information.

Data Management:
- Maintain accurate customer records and order details within the system.
- Identify and report any discrepancies or errors in order data.

Required skills:
- Excellent communication skills, both verbal and written
- Strong attention to detail and accuracy in data entry
- Proficiency with computer systems and order management software
- Ability to multitask and prioritize tasks effectively
- Customer service oriented with a positive attitude
- Problem-solving abilities to address customer concerns
- Must live local to Hamilton
- Must have a vehicle

Sales support:
- Engage in sales activities like suggesting additional products.

Inventory management:
- Will need to check stock levels and coordinate with warehouse staff to ensure timely order fulfillment.

This is currently for an active job opportunity.

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