This Customer Service / Order Entry Representative Position Features:
• Direct hire position
• Full-time hours (Monday to Friday, no weekends)
• Benefits: Medical and dental after 6 months, 2 weeks vacation annually
• Great Pay to $48K

Customer Service / Order Entry Representative
About the Role:

We are currently seeking a Customer Service / Order Entry Representative to join our energetic and collaborative team. This is a full-time, in-office position offering stable hours and a positive work environment. If you’re detail-oriented, customer-focused, and thrive in a fast-paced setting, we’d love to hear from you!

Key Responsibilities:
• Order Processing
• Enter and process customer orders via phone, email, and on line platforms
• Ensure accurate data entry including product selection, quantity, pricing, and shipping details
• Verify stock availability and handle payment transactions
• Customer Service
• Respond to inquiries regarding product information, pricing, order status, and
delivery timeliness
• Resolve customer issues and complaints professionally and promptly
• Handle returns, exchanges, and provide product recommendations
• Order Tracking & Follow-Up
• Monitor order progress through fulfillment
• Communicate any updates, delays, or required information to customers
• Ensure customer satisfaction with timely and accurate follow-up

Data Management
• Maintain up-to-date and accurate customer and order records
• Identify and correct order discrepancies

Sales & Inventory Support
• Suggest additional products and upsell when appropriate
• Check inventory levels and coordinate with warehouse staff to ensure order accuracy and timely shipping

Qualifications & Skills:

• Excellent communication skills (verbal and written)
• Strong attention to detail and accuracy in data entry
• Proficient in order entry software and computer systems
• Ability to multi task, stay organized, and manage priorities
• Customer-first attitude with strong problem-solving abilities
• Experience in a customer service or order entry role is an asset

This is currently for an active job opportunity.
By applying, you will be part of our trusted network, ensuring our recruiters match you with suitable roles. Let us help you take the next step in your career journey!


How to Apply:

If you’re ready to grow with a supportive and dedicated team, click Apply Now to submit your resume. We thank all applicants for their interest; however, only those selected for an interview will be contacted.