This Bilingual Tech Support - French/English Position Features:

Rate: $19.00 to $22.00 per hour

As a Technical Support Specialist, you will be responsible for responding to customer calls daily professionally and efficiently, dealing with and resolving issues within SLA times, providing support for the Security Products Intrusion product range, working on both application software and hardware products, providing feedback to customer, colleagues and managers and evaluation of products.

As a key player of the Technical Support Team, you will work within a dynamic environment that provides a platform for you to have a considerable impact on processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.

What we look for
(Required)
• Fluent in French is required
• Strong Technical Background or Associative Degree or equivalent would be preferred.
• Tech-savvy individuals who can navigate IT and interactive communication tools.
• Experience in dealing with hardware and software issues.
• Strong troubleshooting skills.
• Action-orientated, self-starter takes initiative to resolve issues.
• Strong communication, interpersonal and problem-solving skills.
• Highly motivated, and able to develop resilient and positive professional relationships.
• Quick learner and team worker who provides effective communication to key stakeholders.
• M-F Shift work required to provide customer support to all markets (8am EST-8pm EST). Our shift structure is rotational and depends on skills, language, and whether one is in Tier 1 or Tier 2 support.

• The first shift starts at 8:00 AM EST and ends at 4:30 PM EST.
• The last shift starts at 11:30 AM EST and ends at 8:00 PM EST.

• Strong English and French communication skills, both written and verbal.

Optional
• Previous experience in a Technical Support or fault-finding-related role would be helpful
• Experience working within the Electronic Security (Intruder Systems) or Communications industry
• Understanding of electronic security products and electrical concepts
• Understanding of networking principles and concepts.

Disclaimer:

This is currently for an active job opportunity.

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