Are you a motivated leader who enjoys guiding teams to success? We’re looking for a Bilingual Contact Center Supervisor to help drive performance, foster innovation, and maintain a positive, high-performing work environment. In this role, you’ll oversee daily operations, support your team in achieving goals, and contribute to the growth and success of the business.

Job: Bilingual Contact Center Supervisor
Type: Fully Remote – 4 month fixed term contract
Shift: Must be available to work between the hours of 7am-12am Monday to Sunday Salary: $53,000–$63,000 per year


What You’ll Do
· Lead and coach a team of up to 25 agents to meet targets, improve performance, and stay motivated.
· Assign work, oversee daily tasks, and make sure systems and resources are used effectively.
· Build strong relationships with colleagues and customers while managing projects and day-to-day activities.
· Encourage new ideas, creativity, and innovation, especially during times of change.
· Set clear goals for individuals and the team while empowering employees to take ownership of their work.
· Foster a positive workplace and contribute to overall business growth.
· Take on additional responsibilities as needed.


Skills & Qualifications
· Bilingual in English and French.
· Strong problem-solving skills and ability to plan, analyze, and resolve challenges.
· Open to giving and receiving feedback.
· Skilled at organizing teams to meet deadlines efficiently.
· Willing to learn new processes and technologies to continuously improve.
· Proficient in Microsoft 365 and standard office tools.
· Comfortable with web-based and cloud software (SaaS).
· Excellent communication skills
· Hands-on experience with Genesys Cloud and/or AWS Connect is a plus.
· Able to obtain Federal Reliability Security Clearance.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.