Bilingual Customer Service Executive (Logistics / E-commerce)
Salary: $50,000 – $60,000/year
Location: On-site (Mississauga, ON)
Schedule: Monday–Friday, 9:00am–5:00pm (flexibility required for potential schedule changes, including 10:00am–6:00pm or occasional Saturdays)

Training & Schedule Expectations
Full-time on-site training for the first 3 months
During training, candidates must be available for early shifts (approx. 5:00am–1:00pm for one week during training period)
After training: hybrid model (approximately 1 day work-from-home per week, depending on business needs)
Candidates must be able to commute on-site reliably

Work Environment & Benefits (Post-Probation)
Supportive, family-oriented team culture
Open-concept customer service environment
Monthly employee appreciation initiatives and celebrations
3 weeks vacation
5 sick days
Health, dental, and vision benefits (employee contribution applies)
Hybrid flexibility after probation
Additional perks include pension and bonus eligibility


Role Overview

We are seeking a motivated and customer-focused Bilingual Customer Sales Representative to join a fast-paced logistics and distribution environment. This role supports client accounts by handling inbound inquiries, order tracking, and customer service support across a variety of industries including financial institutions, education, insurance, and publishing.

The successful candidate will be part of a small, collaborative customer service team and will play a key role in ensuring a high standard of service delivery.

Key Responsibilities
Respond to inbound calls and emails from clients and customers
Track and trace shipments and resolve delivery inquiries
Manage client account requests and arrange pickups
Review and respond to voicemail messages in a timely manner
Perform accurate data entry into CRM and internal tracking systems
Provide support across assigned client accounts alongside team members
Deliver professional and empathetic customer service, including handling escalations
Maintain clear communication and follow-up with clients and internal teams

Requirements
1–2 years of experience in logistics, retail, or e-commerce customer service
Experience managing client accounts and customer inquiries
Strong computer skills, including MS Office (Word, Excel, Outlook)
Comfortable navigating CRM systems and switching between multiple platforms/screens
Excellent communication and interpersonal skills
Ability to remain calm and professional when dealing with challenging or frustrated customers
Strong multitasking and prioritisation skills
Team-oriented mindset with a proactive and adaptable approach
Fluent in French and English (bilingual is required)

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