Customer Service Representative
Job ID: 1801362
Reference Code: TM-Customer-Service Representative
- Up to $55,000
- Toronto, M6A 2T9
Description Apply Now! Save This Job
Job Summary
We are seeking a Customer Service Representative for a direct hire opportunity in North York, ON. This fully in-office role is ideal for a customer-focused professional who enjoys building strong B2B relationships, resolving inquiries, and supporting customers in a fast-paced wholesale trade and import-export environment.
This opportunity offers stable full-time hours, a collaborative office setting, and the chance to work with a supportive team that values professionalism, clear communication, and positive customer experiences. The successful candidate will be a friendly, polished communicator who enjoys helping customers, coordinating solutions, and contributing to a team-oriented customer care culture.
Key Responsibilities
- Handle inbound customer calls and emails in a professional, courteous, and timely manner.
- Process returns, resolve customer inquiries, and follow up to ensure customer satisfaction.
- Support a designated B2B customer territory while assisting with coverage for other territories as needed.
- Identify opportunities to upsell products when appropriate and aligned with customer needs.
- Maintain accurate customer information, order details, and service notes through internal systems.
- Collaborate with internal teams to support efficient issue resolution and a positive customer experience.
Compensation and Benefits
- Salary: $50,000 to $55,000 per year.
- Job Type: Direct hire.
- Location: North York, ON.
- Work Arrangement: Fully in office.
- Schedule: 10:00 a.m. to 6:00 p.m.
This is currently for an active job opportunity.
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Additional Skills
Required Qualifications and Skills
- Manage day-to-day customer service inquiries by phone and email.
- Support B2B customer accounts within an assigned territory.
- Coordinate returns, follow-ups, and service resolutions.
- Maintain accurate customer records and order-related information.
- 1 to 2 years of customer service experience, preferably in a B2B, wholesale, distribution, import-export, or office-based environment.
- Strong verbal and written communication skills with a professional and customer-focused approach.
- Ability to manage multiple customer inquiries while maintaining accuracy and attention to detail.
- Comfortable using internal systems to update customer records, orders, service notes, and follow-up details.
- Strong problem-solving skills with the ability to remain calm, organized, and helpful in a fast-paced environment.
- Positive team attitude with the flexibility to support other customer territories when needed.
- Comfortable working fully in office in North York, ON.
Preferred Qualifications
- Experience supporting B2B customers in a wholesale trade, import-export, distribution, or product-based environment.
- Previous experience processing returns, handling order inquiries, or identifying appropriate upsell opportunities.
- Familiarity with customer service software, order entry systems, or CRM tools.