Customer Service Representative
Job ID: 1811571
Reference Code: AM-Customer-Service Representative
- Up to $55,000
- Kitchener, N2M 5E3
Description Apply Now! Save This Job
Job Summary Compensation and Benefits Key Responsibilities
We are seeking a Customer Service Representative for a direct hire opportunity in Kitchener, ON within the electronics, components, and semiconductor manufacturing sector. This fully on-site role is ideal for a customer-focused professional who enjoys order management, written communication, problem solving, and supporting business-to-business customers.
The Customer Service Representative will handle a high volume of customer inquiries through email, phone, chat, and online ordering tools. This is a great opportunity for someone who values a structured daytime schedule, a collaborative team environment, and the chance to build strong customer relationships in a stable manufacturing-related industry.
This role offers the opportunity to work with supportive internal teams, develop strong product and process knowledge, and contribute directly to customer satisfaction, order accuracy, and service excellence.
- Salary range: $45,000 to $55,000 per year.
- Job type: Direct hire.
- Work arrangement: Fully on site in Kitchener, ON.
- Schedule: Set daytime shift beginning at 8, 9, 10, or 11 a.m.
- Some schedule flexibility is required.
- Respond to customer inquiries related to orders, billing, quotations, returns, damages, and general account support.
- Enter, modify, track, and expedite customer orders with accuracy and attention to detail.
- Communicate with customers through email, phone, chat, and online ordering platforms.
- Research order issues and coordinate with internal departments to identify timely solutions.
- Maintain accurate customer records, order details, and account information in company systems.
- Support a positive customer experience through professional communication and sound judgment.
Additional Skills
Required Qualifications and Skills
- Manage customer inquiries across email, phone, chat, and online ordering tools.
- Process and maintain accurate customer orders, changes, tracking updates, and expedite requests.
- Research customer concerns and coordinate with internal teams to resolve issues.
- Support order management, account updates, quotations, returns, and billing-related questions.
- 2 to 4 years of recent customer service experience, ideally in order entry, call centre, or customer support.
- Strong written and verbal communication skills, with the ability to handle high-volume written correspondence.
- Solid computer skills and the ability to learn new software systems and ordering platforms.
- Strong attention to detail when entering, updating, and reviewing order and customer information.
- Professional, personable, and solutions-focused approach to customer interactions.
- Sound judgment when handling customer concerns, escalations, or time-sensitive order issues.
Preferred Qualifications
- Experience supporting business-to-business customers.
- Previous experience in manufacturing, electronics, components, distribution, or a related technical product environment.
- Familiarity with online ordering tools, ERP systems, CRM platforms, or order management software.
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