French Bilingual Customer Service
Job ID: 1797389
Reference Code: MB-French-Bilingual Customer Service
- Up to $51,000
- Mississauga, L5P 1B2
Description Apply Now! Save This Job
Role: Bilingual Customer Service Executive
Type: 12-month direct hire contract with a strong possibility of hire on.
Salary: $50,000 - $51,000/year
Hours:9:00am-5:00pm Monday-Friday.
Schedule: Fully on site for first 3 months of training. Then will switch to 1 day work from home (likely Monday or Tuesday).
Benefits after 90-day probation:
• 3 weeks vacation
• 5 sick days
• Health, Vision, Dental
• Work one day from home
If hired:
• Pension and bonus
Additional Skills
Requirements:
• Minimum of 1-2 years of experience within logistics doing customer service & dealing with client accounts
• Team player
• Adapt to systems & people
• Handle pressure/deal with irate customers
• Empathetic
• Excellent communication skills
• Ask questions when needed
• Multitasking skills & ability to prioritize tasks
• Computer Savey- email/CRM/internal tracking websites (client will train on this)
• Fluent in French and English
Responsibilities:
•
Report to Customer Relations Manager
• Track and trace orders
• Answer client/customer calls- low volume
• Respond to phone calls and emails from customers to arrange pickups
• Provide excellent customer service to client accounts- accounts are split between the team
• Data entry into the CRM system
• Respond to any inquiries from customers